I can't reset my password
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Password Recovery Options/ forgot Password - If you forget your password or no longer have access to the email address on file, you can reset their password and/or change the email address.
You may select from the following options:
“I forgot my password”
“I forgot my email”
“I can’t access my email”
If you have forgotten your password, you have four (4) options:
“Answer identity questions”
“Answer security questions”
“Send me an email”
“Send me a text message (SMS)”
If you do not have access to, or have forgotten the email address associated with your application, you MUST enter the following information to change the associated email:
First and last name
Date of birth and
Last four digits of your Social Security Number or Alien ID.